Customer Care

Shipping fees and delivery times

All orders over $40 placed in Canada and the US ship for free*!

All shipping services used by provide a tracking number. In the event that multiple orders are placed with the same shipping destination and on the same account, orders may be combined and the shipping fees will be adjusted unless otherwise requested.

Please allow up to two business days (not including weekends or holidays) for us to process your order. Processing time is required so that we can review your order information and prepare it for shipping.

Exact shipping options and transit times will be provided at checkout.

We do not ship to PO Boxes.

*While we do offer free shipping to orders placed within Canada and the US over $40 there are some locations within these countries that require us to charge for shipping. When you reach the checkout, shipping will be calculated. If you have any questions, please contact us at

North America

Standard (3-5 business days): Free

Expedited (1-2 business days): $20


Ellie Mae ships internationally and it usually takes 3-5 days for you to receive your goods! The shipping rate per country is calculated at the checkout. Each country has their own duties on imported goods, we recommend reviewing this information as we do not know these rates for each country and are not responsible for duties.

If you have questions about international shipments, email or use our chat function and a member of our customer service team will be able to assist you!

Returns and Exchanges

We believe you'll love your new Ellie Mae piece, but if you don't or just need to exchange we don't want you to worry about a thing. A pre-paid return label is included in all qualifying North American purchases so you can easily send us back your product. 

Please refer to the Return Policy to learn more about our return process.