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Currency

Pricing and currency are displayed according to the IP address of your device. If you are accessing our website from within Canada, prices will be shown in CAD. If you are accessing our website from the United States, prices will be shown in USD. For all other destinations, prices will be shown in USD. Unfortunately, at this time we are unable to ship globally but we are constantly working to add this service.

Sales tax

Orders shipped outside of Canada are not subject to any sales tax. Orders shipped to:

- Quebec are subject to 5% GST and 9.5% PST on the purchase amount, or a total sales tax of 14.975%.

- British Columbia are subject to 5% GST.

- Ontario, Newfoundland and Labrador, and New Brunswick, are subject to 13% HST.

- Nova Scotia are subject to 15% HST.

- Any other Canadian provinces or territories are subject to 5% GST.

International duties and taxes

International duties and taxes are determined by the shipping address entered at checkout. If taxes and duties are included in the price of your order this will be mentioned at checkout.

Alternatively, your order may not include taxes and duties. This means your parcel may incur customs duties and taxes by your local customs office. Please consult your local customs agency for more information. If applicable, you will be required to pay such fees upon receiving your order. 

Checkout

You can add and remove products from your shopping bag before you checkout.

Upon checkout, you will be asked to sign into your Ellie Mae account. On the checkout page you can enter a new address, or select an address you have previously used.

Please note that the price and currency charged is determined by the shipping address entered at checkout.

U.S orders will be charged in USD. Canadian orders will be charged in CAD.

Shopping at elliemaestudios.com is safe. Personal information provided on elliemaestudios.com is transmitted through a secure server using Secure Socket Layering (SSL) encryption technology. For more information, please consult the Privacy Policy section.

Payment

We currently accept payment by Visa, MasterCard and PayPal.

Upon receiving your order, we carry out a standard pre-authorization on your payment method to ensure there are sufficient funds to fulfill the transaction. We will only charge the pre-authorization when the order is packed and ready for shipment. If the billing information is incorrect or incomplete, we may contact you for confirmation before your order is shipped.

Order confirmation

You will receive an order confirmation email a few minutes after you place your order. Please check your junk or spam folders if it does not appear in your inbox.

Please review the order confirmation and contact us here if you see any errors. You can also review the details of your order from your Ellie Mae account, under Order History.

Order status

Please note that we ask for a standard processing time of up to two business days (not including weekends or holidays) from the time your order is placed. If you have any questions about the status of your order at any time, please email us at info@elliemaestudios.com and reference your order number in the subject line.

You will receive a tracking number by email once your order has been shipped.

Order changes and cancellations

You can request an order change or cancellation by calling customer care directly at 1-416-998-4050 and speaking with a member of our customer care team.

Sizing

Sizes are listed on our website according to a North American sizing system. Simply click on the size menu to view all available sizes.

We understand that picking a size can be difficult sometimes, which is why we offer the following information to help you make a decision.

Size conversion chart

You can find our size conversion chart by clicking on the 'View Size Guide’ link on the product page. This chart is meant as a general guide only. The most accurate information we can provide you with regarding an product’s size will be its exact measurements.

If you are still unsure about an product’s size, please contact our Customer Care team here so that we can assist you further. If detailed measurements are not already available online, we can email you the information within one business day. 

Seasonal sales, new arrivals, and promotions

Signing up for our newsletter is the best way to receive updates about new arrivals, upcoming sales and promotions. You can subscribe when creating an account, or by entering your email address in the 'Newsletter Signup' section at the bottom of any page on elliemaestudios.com.

Contact us

Please call us for immediate answers to questions regarding orders and shipping at +1 (416) 998-4050

Our opening hours are rom 8:30AM to 7PM (EST) Monday to Friday.